Delivery

All our orders are shipped via Door-to Door Courier. Orders in South Africa under R600 is R90 and orders over R600 is FREE.

Our aim is for your Turkish towels to be delivered in 3 – 5 working days via our courier.

Wholesale order delivery will be for the clients account. Shipping will be quoted on the final invoice.

International Shipping

International shipping is calculated by weight. The customer will be responsible for all customs tax and import duties that are levied by their respective country. You will be sent a tracking number where you will be able to track your shipment. We do not accept returns on international orders. Please contact us at hello@thecottoncompany.co.za for shipping costs.

Returns

Your satisfaction is important for us. We hope that you are 100% happy with your Turkish Towel and your experience. In case you are not, you may return or exchange unused items in original packaging within 14 days of purchase together with the receipt or proof of purchase. Please keep in mind that you are responsible for the safe delivery back to The Cotton Company of all returns.  A full refund, less the original delivery costs, or if chosen by the customer, an exchange, will be given once we have received and confirmed the fault.

Returns received after 14 days up to 30 days will be given credit and you can use it with us online. No returns will accepted after 30 days.

We do not accept returns on sales items.

* Please note that we do not cover return shipping costs

If you have any questions about returning an item, please email hello@thecottoncompany.co.za and I will get back to you as soon as possible.