Shipping and Returns

Local South African Delivery

All our local orders are shipped door to door with The Courier Guy

Our aim is for your Turkish towels to be delivered in 3 – 5 working days via our courier. 

Get FREE SHIPPING when you spend R1250 or more, otherwise we charge a flat shipping fee of R95.00 to anywhere in South Africa. 

Wholesale order delivery will be for the clients account. Shipping will be quoted on the final invoice.

International Delivery

Yes, we ship internationally! At a flat rate shipping of $32 (about R550). We are happy to say we use International shipping specialists, FEDEX Express to get your parcel safely to you within 5 to 10 business days after receipt of payment.

A tracking number will be provided once your parcel has been shipped. 

Customers will be responsible for paying any applicable import duties and taxes. No returns on international orders. Please contact us at hello@thecottoncompany.co.za for any queries.

 

Returns

Your satisfaction is important for us. We hope that you are 100% happy with your Turkish Towel and your experience. In case you are not, you may return or exchange unused items within 14 days of purchase together with the receipt or proof of purchase. Please keep in mind that you are responsible for the safe delivery back to The Cotton Company of all returns.  A full refund, less the original delivery costs, or if chosen by the customer, an exchange, will be given once we have received the parcel.

Returns received after 14 days up to 30 days will be given credit and you can use it with us online. No returns will be accepted after 30 days.

We do not accept returns on sales items.

* Please note that we do not cover return shipping costs

If you have any questions about returning an item, please email hello@thecottoncompany.co.za and I will get back to you as soon as possible.